The online agenda system myonlinecalendar (hereafter: the "Platform") and websites www.introlution.be, www.introlution.com, www.mijnonlineagenda.be, www.monagendaenligne.be or www.monagendaenligne.fr (hereafter: the "Website") are offered to you by:
Introlution BVBA (hereafter "Introlution", "We" and "Us")
Donklaan 189
9290 Berlare
Belgium
BTW BE0861.144.026
Email: support@introlution.be
Telephone: +32 (0) 9 345 67 90
Do not hesitate to contact us in case of privacy-related questions. We promise to reply as soon as possible!
Throughout the Privacy policy the below listed terms need to be understood as follows:
i. Direct User: Every natural or legal person who, throughout his professional activity, makes use of the services offered by Introlution and was granted a licence to the Platform in this regard;
ii. Indirect User: Every natural person who was granted access to the Platform by a Direct User and who, in this regard, provides personal data to Introlution, including, even though not limited to: patients, customers, clients, students, parents and employees of the Direct User.
Direct User and Indirect User, as well as every visitor of the Website are understood as "User" or "Users".
This Privacy policy informs the User, complying with the applicable privacy laws, on the possible processing activities to be conducted by Introlution regarding his/her personal data.
The User provides certain personal data. These personal data allow Us to identify you as a natural person, regardless of actually doing so. You are identifiable as soon as it is possible to establish a direct or indirect link between one or more personal data and you as natural person.
We use and process your personal data in compliance with the GDPR and other relevant legislation. Throughout this Privacy policy each reference to the GDPR should be understood as a reference to the Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).
Introlution is entitled to modify this Privacy policy at any given moment in time. The User will be notified on each substantial modification in a clear and transparent manner. We recommend the User to consult this document regularly.
Introlution acts as a controller (as referred to in the GDPR) with respect to the Direct Users. Introlution only determines which personal data are collected, as well as the purposes and means of the processing of the personal data.
The Direct User acts in the capacity of controller with respect to the Indirect Users of the platform. The Direct User confirms that in this regard Introlution solely acts as processor responsible for proper technical functioning of the Platform.
Introlution carefully selects its processors. A processor is a natural or legal person that processes personal data on behalf of the controller. The processor has the obligation to ensure security and confidentiality of the personal data. The processor always acts on the basis of documented instructions of the controller.
Introlution enlists following categories of « processors »:
To ensure adequate protection of the personal data of the Users, Introlution has agreed on necessary contractual terms with the processors, that can be found at https://www.introlution.be/en/subprocessors. Processors are bound to implement the same, high standards as Introlution.
Complying with the GDPR, we process personal data of the User on following legitimate grounds:
Introlution solely collects and processes personal data, necessary and relevant for the purposes of processing. Following categories of personal data are being processed if you are a Direct User of our Platform:
The Direct User personally provides the personal data to Introlution and is therefore allowed to manage control. In the event certain personal data are incomplete or seemingly incorrect, Introlution has the right to postpone temporarily or permanently certain expected actions.
If you are an Indirect User of our Platform following categories of personal data are processed, for the benefit of the Direct User:
There is a possibility for an Indirect User to personally provide personal data to Introlution. In such situation Introlution processes these personal data on behalf of the Direct User. In the event the Indirect User provided incomplete or seemingly incorrect personal data, Introlution has the right to postpone temporarily or permanently certain expected actions.
When posing a question using our contact form on the Website and/or requesting a free demo, we only collect your personal identification data, a contact address and your request message in order to contact you as soon as possible to provide answers to your question or request.
Introlution collects your personal data to offer each User of the Platform and the Website a secure, adequate and personal user experience. The collection of personal data will expand throughout further, more intensive usage of the Platform and the Website by the User.
Data processing is essential for the functioning of our Platform. Processing only takes place for following, well-defined purposes:
Your personal data are being processed for internal usage within Introlution. Your personal data will not be sold, disclosed or communicated to third parties who are not data processors, unless you have given a prior and explicit consent or unless the data transfer is necessary for the performance of a contract or legal obligation. This entails that certain data can be passed on to platforms to which the User synchronizes, allowing to schedule appointments and/or avoid re-entering the relevant contact details each time.
Your personal data are stored for as long as necessary to achieve the purposes laid down in article 6. They will be deleted from the database as soon as they are no longer necessary to pursue the set out purposes or when the User validly exercises his right to erasure with regard to these personal data.
Your personal data are always processed for legitimate purposes as set out in article 6. The way in which they are collected and processed is adequate, relevant and proportional. The data is stored no longer than necessary to achieve the proposed objectives.
Providing proof of identity, you will be granted the right to acquire information on the processing of your personal data. You have the right to access to the following information: purposes of processing, categories of personal data concerned, the recipients or categories of recipient to whom the personal data have been or will be disclosed, the criteria used to determine the envisaged period of storage and your rights with respect to your personal data.
Incomplete or inaccurate personal data can be completed or rectified. In first instance the User is obligated to make the necessary adjustments in his or her "User profile". In addition, we can be contacted through an application for amendment.
You have the right to obtain erasure of your personal data, where one of the following grounds applies:
Erasure of personal data is primarily related to visibility. It is possible that erased data remain stored for a temporary period.
Under certain circumstances you have the right to obtain from the controller restriction of processing of your personal data. This right specifically comes into play in case of dispute regarding the accuracy of the personal data, when personal data are necessary in a legal procedure or when necessary for Introlution to determine the lawfulness of your exercised right to erasure.
You have the right to object at any time to the processing of your personal data for 'direct marketing' purposes, profiling purposes or purposes based on legitimate interest of the controller. Introlution will cease to process your personal data, unless compelling legitimate grounds override your right to erasure, such as proof provided by Introlution indicates.
You have the right to receive the personal data, disclosed to Introlution, in a structured, commonly used and machine-readable format. You have the right to transmit those data to another controller, unless technically impossible.
You have the right to withdraw your consent, for example given with respect to direct marketing purposes, at any moment in time.
To exercise your rights, please send a written request, together with proof of identity, by means of a registered letter to Introlution BVBA, Donklaan 189, 9290 Berlare or by e-mail to support@introlution.be. We try our best to get back to you as soon possible and no later than one (1) month after receiving your request.
You have the right to file a complaint to the competent data protection authority (In Belgium: https://www.gegevensbeschermingsautoriteit.be) in the event you disagree with the processing of your personal data by Introlution.